Layoffs and flexing in stores have taken a toll, present and former employees told Retail Dive. As one mentioned, “You can’t have good customer support if you barely have any customer service reps.” The largest retailers in the house clearly reported extraordinary features this past 12 months. But smaller retailers additionally stood to profit — at times, much more so than their bigger opponents. In its newest quarter, Lowe’s reported over 30% comps progress from its pro prospects, outpacing DIY comps, in accordance with CEO Marvin Ellison. Home Depot, likewise, reported double-digit growth from both pro and DIY clients, with pro slightly outpacing DIY, the retailer’s Chief Operating Officer Ted Decker said in a name with analysts final week.
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