BPO outsourcing call centres are mostly the first point of call and contact for enquiries and resolving challenges that are being experienced by patients.By filtering calls and answering basic questions, hospital call centers help to alleviate staff and patient complaints. The operator decides the reason for the call when patients are referred to a call center. This prevents your employees from wasting time on the phone with patients to complete routine tasks.
BEST PRACTICES OF HOSPITAL CALL CENTER
Hospital call centers can be run effectively and efficiently, by the following practices.
HIPPA SECURITY PROTOCOL
Ensure the hospital call center outsourcing services follow professional ethics and guidelines to the later. Failure to comply with the lay down rules and regulation of the health insurance portability and accountability act HIPAA and other approved monitoring bodies by the government may cause the hospital in general a great misfortune it is therefore compulsory to …